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A last‑minute cancellation can be stressful. Recognize that agent is there to help; speaking clearly and respectfully generally yields better outcome. Breathe, be concise when explaining reason. Avoid blaming tone; remain factual. Keep expectations realistic; full reimbursement may not always be possible on certain tickets. But often some portion of value is retained. If travel plans are urgent, ask about rebooking options. While cancelling, you might explore alternate flights, though cancellation itself might impose waiting period before new booking. Review your itinerary to avoid scheduling conflicts. If cancellation is due to illness or emergency, collect documentation; it may improve outcome. Inform any travel companions or those expecting you. Manage downstream implications: accommodation, onward travel, etc. Also review whether cancellation triggers any insurance benefits. When possible, plan backup. Late cancellations sometimes carry highest penalties, so understanding your fare type is crucial.
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